JS
Jason S

1 reviews | Active since Mar 2015

30 Mar 2015, 15:47

GATVOL!!!!:-(

On 4 March 2015 I app**** for a wifi - router at this shop. At the time they did not have stock of the item app**** for and I was promised that by the next Tuesday 10 March 2015, they would get I new stock and I will get the device. I have to date not received any device or any voluntary feedback from them. Every time that I heard from them, was when I called them. Countless times I called, but everytime, I have to hear they have not received stock. The latest, is that The Telkom bosses said that they will not be getting new stock until financial year end is over. HOW IN HEAVEN'S NAME DO YOU DO BUSINESS LIKE THAT?????<br> <br> I am in the Financial Services industry and is working in the customer services division. I must be honest and say that this is the WORST customer service experience I ever had to endure.<br> <br> I have interacted with Ian and Dewald at the store. I have had no Joy from them.

0
Replies (1)
Telkom
Telkom's reply30 Mar 2015, 17:08
Official
Hello jastephan,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM100076.

We apologise for any inconvenience caused.

Kind regards
Igsaan Damon
Telkom Social Media Team