Gatfol for POOR TELKOM SERVICE

Item: Telkom
Rating: 1

I am sooooo gatfol for POOR SERVICE. Placed an order for a Fixed Line Look-a-like on 13 November because of the continuous fix line faults I have experienced at home. Ever since then, and after MULTIPLE CALLS received the phone without the simcard. HOW ON EARTH CAN THE PHONE WORK WITH NO SIMCARD!!!!

All I have been hearing from 10213 is they send emails from the 1 department to another...no results. This has been going on since I received the phone on the 6th of December. Every time I manage to speak to a consultant, they forward mails to management, consumer Home Delivery, etc, and a waiting period of 48 hours apply. VERY POOR SERVICE TELKOM. The oddity that you have to ask me to go to a store and purchase a card and call them to activate this is beyond my imagination. This is a service you roll out to all in SA, but you expect the clients to compensate your incompetency.

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's updateReviewer Update

20 Dec 2018, 16:51

NO SERVICE CONTINUE..... AGAIN I HAVE BEEN ON THE PHONE FOR MORE THAN AN HOUR WITH STILL NO SIM CARD. I HAVE WASTED 1 HOUR TO GO TO THE NEAREST TELKOM STORE TO BUY A SIM CARD AS PER THEIR INSTRUCTION, ONLY TO HEAR I CAN'T DO THIS AS THE PHONE WAS ISSUED WITH A SIM CARD. THEY HAVE NEVER ADVISED ME THAT THERE WAS A GLOBAL EMAIL SEND TO EACH STORE NOT TO ISSUE CARDS TO A BATCH OF OWNERS WHO RECEIVED ONLY THE PHONE......I WILL NEVER IN MY LIFE ADVICE PEOPLE TO MAKE USE OF ANY OF THE SERVICE OFFERINGS THEY HAVE. NO EMPATHY, POOR / NO CUSTOMER SUPPORT AND NO MANAGEMENT FOLLOWING UP ON ESCILATIONS.

's update20 Dec 2018, 16:51

Reviewer Update