1 reviews | Active since Jul 2016
Gateway Telkom a huge circus
<p> </p> <p> </p> <p>I app**** for a contract at Telkom gateway for a iPhone 6 Plus 64gb at R499, the manager Zodwa phones me 2 weeks after application and argued with me that it was a iPhone 6 s plus 64gb at the same price, I asked her are you sure she said yes it's in front of me, I came to the store now and the staff call her to check what she had said, again she got on the phone with me and became loud and rude and denied what she had said, I told her that I don't work for her I'm not one of her staff I am a customer, she said she will argue with me and continued to scream on the phone I had to cut the call. I now have every right to that 6 s plus at R499. While she was screaming and ranting I held the phone to her staff members ear to listen so she cannot deny it. They are Telkom direct so I cannot complain directly but I want this dealt with now!!!!</p>
Thank you for bringing this matter to our attention.
We have tried contacting you telephonically with no luck. Please be assured that this matter has been escalated to the Store, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for bringing this matter to our attention.
We have tried contacting you telephonically with no luck. Please be assured that this matter has been escalated to the Store, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
I posted a complaint because they were extremely unhelpful in store , the lady who treated me so terribly was the manager. What kind of help will I receive if you escalate it to the same woman?
I posted a complaint because they were extremely unhelpful in store , the lady who treated me so terribly was the manager. What kind of help will I receive if you escalate it to the same woman?
