Gateway Staff asks his Supervisor to Pass "My personal info" to him to sort me out

Went to Gateway Branch after an entire day of calls with Telkom with no joy regarding my business line which was not working. I was finally advised at 14h00 or so to get a Intengrative Sim as work arpund. Something that could have been advised a few hours earlier. I ran a loss in the interim as my business is an internet cafe. When I got to Telkom I was assisted by an employee who appeared to be battling to get the SIM sorted. I politely asked her what was wrong because she even called in another gentleman to assist. She ignored me and after insisting on asking if there was a problem because nobody was communicating as they both battled. The gentleman ( no name badge) said to me there was no problem BUT basically belittling me because I asked.I then enquired why was he called and they appeared to confused. My idea was to let them know that earlier in the day Telkom help centre was also confused because my profiles became merged i.e Business and Home which caused a big mess up with my fibre installation dates, times and reference number. So I was wanting to share that maybe this was the problem. BUT the both of staff members continued to ignore me. I decided to film this because there was ZERO communication to me making me feel invisible. The male staff member said it was not legal to video him. He was unhappy but I wanted to ensure I had evidence for Telkom of what happened after losing an entire day of business and then still battling instore for an integrative SIM. The male then said to the female staff to pass my personal details to him as he will sort this out ( meaning my ID and address). This was a threat to me and against POPI. The lady claimed she was a manager when I asked to see a manager. But in fact was a supervisor. She did nothing to intervene or to manage this hostility and was in fact complicit. I asked the person at the door to confirm if she was the manager because her behaviour was in actual fact no becoming of a manager. He informed me she was a supervisor. When I asked her why she led me to believe she was manager, she said it was basically the SAME job. And she did not allow her colleague to take my personal information BUT she was there and he ASKED HER DIRECTLY to pass it to him so he can sort me OUT. This is not acceptable. When my fiancee confronted him, the staff member became aggressive in full view of other customers, threathening etc. This is scary considering Telkom has our names, ID and addresses.