Gated community incorrect billing

We received a 100meg trial for 3 months, after 3 month instead of putting us back to 10meg they continued to bill us. (ref 285 286 42) After allot of phone calls they put us back to 10meg capped and refunded us. two months later we asked for a upgrade to 10meg uncapped (875332) .... they upgraded us to a 100 MEG AGAIN! we got billed for the line. after disputing the line they said they will correct it and will not bill us (ref 286 205 70) when then got a call from a very rude lady (nomisa) saying they will not credit our line as it is a data line (we only have fibre) so we were billed R1900.00 for a R749 line. we changed the line again back to 10meg uncapped.

This month again we have been billed R1300.00 for the same line - we were just advised a data line has been added to our account (june) as it was actually ment to be done last year. I have called sales and they confirm we are on a 10meg line. (ref analise 18/06/2018 08:20) We have spent countless hours disputing our line every month. Since opening this account only once in over 8 months have we been billed correctly.

Please can you see why we are being charged double for our line, why our dispute for last months billing was rejected and how we can manage this line going forward.

all we want is a 10meg uncapped line at the gate community price agreed upon and a refund for last month and this months billing. We have never requested a 100meg line so im not sure how and claim can be rejected.

if this is not resolved we will have no choice but to escalate this matter further and cancel all lines

V lodder