GATED COMMUNITY FIBER - TELKOM

Absolute incompetency! Our Estate installed Fibre late in 2018. We have since not received an invoice. Telkom blocked our account, it was then discovered that the account had not been payed. It was agreed that we would pay half, which they advised would be quicker through their portal; reflect the same day. We have since payed and how have been calling daily since the 21st of January but no assistance. Different consultants with different responses. We dont know where the fund were allocated. We have sent proof of payments. Their managers are also useless with empty promises to call us back! Where is our money?? We are running a business and it has not been active since .. and we have paid! Why is Telkom so useless?! We are escalating this matter, it is now ridiculous. To add salt to injury, Telkom has since not migrated our adsl line to the fibre and they are debiting our account after we went to the branch to physically migrate the account.