Garunteed a promise, then told policy changed.

My mobile line was suspended due to a late payment, and i can accept my fault in this. funny thing is that i was told the payment has been reflecting since monday already, and my line was suspended Tuesday Evening. <br> <br> i called in, and the agent advised they see the payment, and that my line will be activated either later the evening or the next morning. this morning i contacted Telkom, where Charlene Mncube assured me a request to have mine line suspended has been sent through, and Garunteed me the turn around time is 5hours.<br> <br> i just followed up on the line being suspended, and Josephine tells me, they see the payment, but it will take 48 hours before the line is activated. i mentioned that i was told 5 hours, all she tells me, is that was the old procedure, now it takes 48hours. <br> <br> 3 different people, 3 different answers, line still suspended....WHAT THE F#@$%