Garbage Service when repairs are needed

<p>We have been waiting for more than a week for Telekom to fix our line. I know that the weekend over Christmas was a long weekend, but we have been experiencing problems with our phone line for months now. Every time we report a fault, their techs say that they can't find anything wrong with the line. At times our phone line has so much static on it that we can't even hear what the person on other side is saying, and our ADSL frequently either syncs at about half the speed we are supposed to sync at or the connection is terribly unstable.</p> <p>We reported this latest fault on 23 December. On 29 December we received a phone call from the technician to ask if our line still needed to be repaired; we told him that it did, but all he did was check the line at one of the local exchanges and then report to his supervisor that the fault was repaired. At no point did anyone from Telkom come to our property to investigate, nor did they check the Telkom box that is on our pavement. Needless to say, the person at the call center was very apologetic and promised to contact both the technician and his supervisor to let them know that the fault still existed, but we have yet to hear anything further.</p>