Garbage Service

I took out a contract with Telkom in December 2019, it was a 2 year contract which I paid for along with the insurance, at the end of the contract I continued to pay for the insurance, unfortunately in December 2022 my phone was ******, it was a lengthy process to replace the phone, which eventually happened in mid January, upon delivery I noticed they delivered the incorrect gigabytes, when I asked it was mentioned that Thobela made a mistake and he will refund me R1800, then the R1800 became R189, at this point I am livid as they are not getting anything right, I ask to speak to their manager who promises to resolve the issue though does not even follow up till to date. With that pathetic service Telkom is still debiting my account after I cancelled the contract in January due to poor service, to add insult to injury they hand me over, when I sent the company I was handed over to communication, they cancelled the arrangement. I then go back to them, a Vincent promises to resolve this, refunds me R189, tells me he doesn’t know why Telkom is debiting me as there is a note that states I have cancelled the contract