1 reviews | Active since Mar 2009
Gaming service active but bundle used for download
On the 8th of February I activated my do Gaming bundle with Telkom for R49. In their terms and conditions it clearly states that this is for the PSN/Xbox One etc servers. And it includes downloads.<br> <br> Yesterday I bought Evolve on the PS4 Platform and downloaded the game. It was about 8 gig. This morning when I received my daily notification on my data usage, I got the surprise that the data was deducted from my 50gig bundle that I receive monthly.<br> <br> Now this doesn't sound correct, as my gaming bundle is active, and the game was downloaded from the PSN servers.<br> <br> If I go and look and my do gaming usage, the download does not reflect there. Only on my monthly bundle.<br> <br> Telkom, please rectify and replace my monthly data bundle with the data downloaded from the PSN server that should fall under the do gaming bundle, as I paid for this do gaming bundle.
Thank you for allowing us the opportunity to assist further on your query.
Kindly note that this matter is currently being investigated and feedback will follow. We sincerely apologise for the inconvenience. Please find your ***
Regards,
Zandiswa Gunu
Telkom Social Media Team
Thank you for allowing us the opportunity to assist further on your query.
Kindly note that this matter is currently being investigated and feedback will follow. We sincerely apologise for the inconvenience. Please find your ***
Regards,
Zandiswa Gunu
Telkom Social Media Team
