1 reviews | Active since May 2017
Games, games, games
<p>So first Mondo contacts me, offers me a brilliant deal with Telkom then *****s up the order..several emails, calls, weeks later I've been dealt with, issued a router and debited R149.00 for "delivery" of a Huawei E5573 router on a Telkom Smart OneRate 5gb @ R149.00 per month. Two weeks later June 19th it arrives..yay! Easy set up, good coverage..I'm happy! Today 11th July.. 1st bill arrives, I'm not so happy! I wasn't told of a wireless activation fee of R200.00..sure agent advised me of itemized billing and part month charges and to call Telkom for a cap but its not even the right package according to bill. Apparently I'm on a Smart OneRate 2gb @ R98.00! So now its back to the phones for another award winning conversation with agents WHO have NO idea what is going on...come on guys, stop the games!</p>
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Hello ZayneKhan
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Good day
We are sorry for the inconvenience kindly know that we have escalated your query to our team they will contact you during office hours.
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Thokozani
Telkom Social Media Team
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Good day
We are sorry for the inconvenience kindly know that we have escalated your query to our team they will contact you during office hours.
Regards
Thokozani
Telkom Social Media Team
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I'm happy to say Nivashin Maduray of Mondo got back to me yesterday..he assured me that I was on the Telkom Smart OneRate 5GB ********** pm and that there should have not been a R200 connection fee on my bill as I already paid a R149.00 once off in May..a full month before I received my router. But as Telkom does the billing, he's escalated the matter to them in hopes that its just a billing error. Now I await a reply from Telkom..
Again Mondo..great agents in customer service!
I'm happy to say Nivashin Maduray of Mondo got back to me yesterday..he assured me that I was on the Telkom Smart OneRate 5GB ********** pm and that there should have not been a R200 connection fee on my bill as I already paid a R149.00 once off in May..a full month before I received my router. But as Telkom does the billing, he's escalated the matter to them in hopes that its just a billing error. Now I await a reply from Telkom..
Again Mondo..great agents in customer service!