G@t Vol Extreme Poor Service

I've been calling Telkom since last week to unblock my account and every time I am given a different story, I made payment on 26th April, and my account is still blocked I just got off a call with one of their agents and she told me to give it until Friday for my account to be unblocked, it was easy for Telkom to block my account but to unblock it's a problem if I knew this is the type of service I'll be getting I shouldn't have paid R3117.00 and leave my account blocked. This is the worse service ever I am disappointed in Telkom after being their customer for over 4 years this is really annoying and frustrating.