Futurehood uncapped LTE

I submitted my bid on the 10/12/2015 for uncapped LTE. I was never contacted by the call centre so I tried calling the call centre in January and could never get through. I then contacted Telkom via Facebook beginning of Feb. Eventually they got hold of me and completed the sale on the 16/02/16. I was debited on the 24/02/16 but had not received the LTE device yet. I received the LTE device on the 02/03/16 with the sim card. The sim card still has not been loaded with the uncapped package yet.<br> So all in all this process has taken nearly 3 months and still it is not complete and it is impossible to get through to the correct department via 10213.