futurehood deliveryed 1 week late. did not call us

we enrolled for futurehood. did not call us to confirm we had to call. we then gave all details including payment details.we paid for everything and said they will deliver within 5 to 7 working days. they did not we had to call and then they delivered after 10 working days. when we got it we called to confirm we received the product. they said it would activate within 24 hours. its 14 days later and its still not working. we call everyday and wait on hold but no one can assist us and we spend an average of 2 hours a day trying to find out what the problem is. all the staff at the call centres don't know what's wrong and they don't know who will help us and they keep on transferring us to different people who also are not able to assist. I am Highly Upset with the service as it has been a month since we got it and we have paid but we have not received what we paid for. <br> please give this your immediate attention as we don't know who else to ask for assistance