Future hood lte deal

I recieved my modem and sim this past Thursday, however it's almost Sunday and the sim still not been activated! I cannot make use of my product! Your call centre tells me it will be activated today by 12 when it's not and I call in then the call centre says they close at 1pm yet it's not even 1pm.this is ridiculous all I want is to be able to use my product. If you cannot activate my sim then come and collect your stuff and refund me my money!