Fustrated !!!!!

I have app**** for a contract online with Telkom on 18/07/2018, and Agent called me back and processed the order. I then contacted Telkom on 19/07/2018 to cancel the order I spoke to gentleman by the name of Ricolan Perumal who advised that he has sent an e-mail to the agent who sold me the contract to cancel it immediately, i requested a reference number of which i was told the i should use may Identity number and the date and time of the call ( 15:24 pm - 15:49pm ). I had the delivery company come on 23/07/2018 ( of which i informed them that the contract was cancelled within 24hrs) I tried phoning telkom on 081180, 10213 and I just get pushed from pillar to post with nobody knowing how to cancel the order. I get the second delivery company come 27/07/2018 ( I informed him of the cancellation, he said that there is nothing he can do he gave me a tracking number and wished me luck. I have been trying to get a hold of telkom since this morning and agents just keep giving me the run around, I am extremely exhausted and dont know how to get this matter resolved. Telkom catch a wake up !!!!!!!