Further bad service after 6 months

<p>In February we battled to do an upgrade for almost 3 months due to stock and communicating and incompentency etc. Finally the upgrade was done and the phones received and all was well. Now after 6 months I find out that upgrade was done on the inccorrect package. It is pointless trying to contact Telkom as only the store can assist. You cant contact the store as they do not answer their phones. Telkom states that they are SA's leading telecomunications company, yet you have to go to the store to do everything. The reason people use the internet is due to it being more convenient and we also work, we do not have the time to run to a store everytime something went wrong. This has been the most pathetic service ever received from anyone and I will be taking my device back and cancelling both my contracts!</p>