Furiously Frustrated with Telkom

Good Afternoon

I am completely livid and frustrated with the service I have received over the last week from the Telkom Care Line – 10213

I have phoned a number of times over the last two weeks, only to be informed that they are off-line and to Please phone back in the next 2 hours. Today I phoned, 26th June 2018 @ 11.30am from work, speaking with a lady who I believe said her name was Nomsani, who asked me the security questions regarding my ordering of a new wi-fi device for our home as we have now had the VumaTel Fibre line installed. Only she left me on hold, for 24 minutes, where I was at work trying to shout Hello on the phone with no response, only then to be cut-off!!

So I tried phoning again, only to speak to another lady whose name I don’t have, but apologised, only to say she would need a minute to look up what the previous call was about ********** only to still be on hold til after 12noon, so I hang up – furiously!!

Please send me the relevant details of a Customer Service Manager I can actually speak to and deal with directly.