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Claire D

1 reviews | Active since Feb 2017

08 Feb 2017, 12:41

Furiously Frustrated

<p>We have not had a telephone service since November 2016 . . and we are beyond fed-up, frustrated and angry.</p> <p>We run a small business on this phone number as well as it being our home number.</p> <p>I have 2 report numbers, and 2 escalation report reference numbers, and still no joy.</p> <p>We have been told by 2 tifferent repair technicians and the call centre that it was an underground cable problem, a telephone pole that had fallen over, and a technical problem. So which is it ? who is telling the truth. and why is it taking so long.</p> <p>We were advised to try the LTE wireless device. When I phoned, they looked up our address and told us that there was no coverage here. </p> <p>All my reporting, regular follow-ups and the LTE enquiry have been done on my cell phone, which has cost us lot . . . as there is the queueing system to get though. </p> <p>What on earth do we have to do to get our service up and running ?</p> <p> </p>

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Replies (1)
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Claire D's update14 Feb 2017, 10:18
Reviewer Update

Hi Launa

Regarding your ref. A ********** 7. Thanks for your reply.

We are still without phone lines, and this past week our ADSL line has been going on and off intermitently as well.

Will the repair take much longer do you think ?

Regards

Claire Duckenfield