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1 reviews | Active since Oct 2016

18 Sept 2018, 14:52

FURIOUS NEW TELKOM CUSTOMER WITH NO SERVICE

I app**** for Telkom Unlimited home 4mbps at R605 per month all inclusive, email address too. Telkom installed the system on 20 June only, disconnected on 30 June due to me moving and again re-connected me on 17 July 2018 and then they suspended my account on 24 Aug 2018 because I queried the account as they billed me R938 for August when it should be R605. I also received June, July accounts for the 1st time on 30 July to my personal email address as to date the telkom email address which is part of the package still does not work. Today I received an account for Sep in the amount of R627.09 yet the package I have is R605 per month ALL INCLUSIVE and I am still cut since 24 August. I have been requesting true and correct bills from Busiswa Merile ********** since receiving my accounts for the very first time from her to my private hotmail email address since 30 July 2018 but she refuses to reply to any of my emails. I had to call Telkom on numerous occasions, held on for hours to eventually get a copy of the bills and try sort the emaill out but to no avail...

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Replies (2)
's update21 Nov 2018, 20:27
Reviewer Update
Still no true and correct billing for the two months I had a service, still being billed every month and for over the amount that I subscribed for even though I have had no wifi since 24 August 2018, still no working email, still no response from Igsaan above and now I have received an email to say they have handed me over. I cancelled this false service in writing at the end of August 2018, even couriered the equipment back which they refused to accept. The manager at the Knysna branch asked me what I expect her to do with USED equipment and returned it to me via courier at my cost. I welcome a court case and at the same time will sue Telkom for tarnishing my clean record. With all the paper work evidence I have they will land up paying me. Does Telkom not know that a verbal contract goes both ways. They did not for-fill there end of the deal, therefore the contract becomes nil and void... I am an ex legal secretary, I know my right...
's update19 Dec 2018, 18:22
Reviewer Update
No wifi since 24 August 2018 but getting those bills every month and still being over charged. What a joke...