FURIOUS AS HELL

It is now more than a week and I still have not received the promised feedback from Telkom as per the below

I am fedup with Telkom. I signed a WIFI contract with them and I'm fine with this contract. By the end of June I received my invoice where I'm billed for two contracts for the amount of R805 that I have no clue of. The one is for R279 and that is the one I signed for. I contacted the customer service department and a agent by the name of Nadipho assisted me. I emailed the requested avidavid as well as my ID document on the 21st June 18 and received a case number( ********** 6) via SMS. I haven't heard anything as yet and another debit order for R805 is going off again. I have phoned again on the 04 July and was advised by Thabiso that this will be attended to. I AM FURIOUS AND WANT MY MONEY BACK .