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ferouz D
1 reviews | Active since Dec 2014
27 Jul 2018, 11:56
FURIOUS AS HELL
I am fedup with Telkom. I signed a WIFI contract with them and I'm fine with this contract. By the end of June I recieved my invoice where im billed for two contractsfor the amount of R805 that I have no clue of. The one is for R279 and that is the one I signed for. I contacted the customer service department and a agent by the name of Nadipho assisted me. I emailed the requested avidavid as well as my ID document on the 21st June 18 and recieved a case number( ********** 6) via SMS. I havent heard anything as yet and another debit order for R805 is going off again. I have phoned again on the 04 July and was advised by Thabiso that this will be attended to. I AM FURIOUS AND WANT MY MONEY BACK .
Helpful (0)
Replies (4)0
Replies (4)
Telkom's replyOfficial
29 Jul 2018, 09:01Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's reply29 Jul 2018, 09:01
Official
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
29 Jul 2018, 10:50Good morning Ferouz
Thank you for contacting us
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Jawaad
Telkom Social Media Team
Best regards,
Telkom's reply29 Jul 2018, 10:50
Official
Good morning Ferouz
Thank you for contacting us
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Jawaad
Telkom Social Media Team
Best regards,
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ferouz D's updateReviewer Update
31 Jul 2018, 21:30I am waiting for two months now for feedback and every month a debit order of almost R800 get debited from my account. Givee a time and a date when I can expect to receive this feedback
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ferouz D's update31 Jul 2018, 21:30
Reviewer Update
I am waiting for two months now for feedback and every month a debit order of almost R800 get debited from my account. Givee a time and a date when I can expect to receive this feedback
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ferouz D's updateReviewer Update
02 Aug 2018, 10:50AI ********** please can I get a reply with regards to the above reference number
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ferouz D's update02 Aug 2018, 10:50
Reviewer Update
AI ********** please can I get a reply with regards to the above reference number