FURIOUS AND HIGHLY FRUSTRATED WITH POOR SERVICE FROM TELKOM

I contacted Telkom 1 March 2022 to cancel my Telkom Data Uncapped Sim package as well as to enquire what the cancellation fee will be.My main reason for cancelling was that my Fiancé installed Fibre and why should I then pay for another wifi package if I have the fibre installed.(That's luckily with another service provider) I was advised that it will be a huge amount as the package is still in the 24 month contract. Whereby when I app**** for this package it was advised it is a month to month contract. Nevertheless, the agent requested of me rather to downgrade my package to a package where I only pay R150 per month(40gb day/ 40gb night) instead of R750. That sounded reasonable and I confirmed the go ahead. I was told that the last month that I would pay the R750 is at March end.Whereby I was promised that this would be the last of my frustration with Telkom not to mention previous phone calls in respect to incorrect billing and debit orders etc, the sales consultant ended the call whereby he supp**** me with a order reference number. To my utter disappointment I am still sitting with an account of R750 per month, 3 months later and still with the same package without any downgrade or adjustment to my account. After numerous calls to either a account department which refers you to call the sales department you spoke to that day, due to a note left on their system that the downgrade was rejected, NO phone call, email or even a message informed me the account holder, payer of this account that the downgrade was rejected or declined. I became aware of this after a debit order was deducted from my bank account. I started to query this and with numerous frustrated phone calls and dispute logs on their websites and messages with agents to get a manager to call me back I still haven't received a mail, a phone call or even an explanation when phoning regardless of the fact that you need to book out your whole day for someone to answer a incoming call. And then to do a whole pedigree authentication, then spend another hour to explain your whole story, damn knows why they have systems to log call queries, then to get cut off while on the line to just do this whole frustrating exercise all over again. I still haven't received any call any confirmation or even the downgrade rejection feedback. This is for sure the poorest client service I have experienced in my life!! I have spoken to approximately 6 different call centre agents in the last 2 months and yet no feedback as yet. They supply you with an order reference number that means absolutely nothing when you call the Telkom customer care lines.I requested the name of the sales agent who assisted me with the downgrade as well as supp**** me with the reference number and I was advised that they do not know who it is and I will have to call them to find out as the system is not linked to the sales department. I will not pay for such an enormous account which they can not even give me proper feedback or assistance or even confirmation as to a rejected downgrade. I am just FURIOUS with Telkom even as I type this review.