FURIOUS

<p> </p> <p>Since the day i opened the contract with Telkom 8ta, till now i have not once not paid my account and now i have an overdue amount that just arrived out of nowhere, i spoke to various people in your accounts department and NONE can tell me where that overdue amount comes from as ALL invoices have been paid up to date.</p> <p>The exact same thing happened last year, i phoned through to Telkom and spoke to Tsonile and she told me that it was a problem on Telkom’s side and that i need not worry about it.</p> <p> </p> <p>On the 17th of August my account was switched off, i then paid the overdue (R382.04) amount just to get my data online, i paid it on the 17th of August and it is now Saturday and my account is still not online.</p> <p> </p> <p>I phoned through once again to Telkom and spoke to Linden at the JHB branch whereby he told me my account has been put in for collection even though i have paid money i didn’t owe!</p> <p> </p> <p>Over the past couple of years i have been paying Telkom R200.00 instead of R199, so in fact, my account should be in CREDIT. Not Debit.</p> <p>In the past two weeks i have spent over R500.00 on airtime phoning Telkom for THEIR mistake, WHO is going to refund me my airtime ?????</p> <p> </p> <p>I now pay R199 for the 10 gig deal and R349.00 for the wifi bundle and tab that was on special in April.</p> <p> </p> <p>I spoke to Marongile, Linden, Thobeka senile, FAITH SINGILA and various others in the space of the last two weeks and no one except Linden gave me answers.</p> <p> </p> <p> </p> <p>My contract is up for renewal and i have to say that the way i have been treated by your accounts department makes me feel like signing a contract at another service provider.</p> <p>I was at Vodacom for 20 years and i never had an ounce of problems with accounts.</p> <p>I really expected better from Telkom!</p>