Furious

I have a Landline with telkom it has been of since early December 2021i logged a call for the fault and the technician came told me the telkom pole was struvh by lightning he logged a call as well because he couldn't fix it 3weeks down the line my phone still not working I received a sms that states "Fault has been restored" phone telkom told them how can they say its been restored when nothing has been fix they told me I'm must log a call again for the same problem that was not fixed before, went to one of the branches the solution is taking out a new contract ut my question is if pole telkom pole is faulty what's the difference going to be by taking out a new contract. I have been trying to speak to a Manager the consultants just say thaley requested a call back but till this day no call on the branch as well when you want to see a manager they just change the subject but at the end still can't help me. Now paidfor 2 months and haven't received no services from Telkom I asked them to put my account on hold but they can't do that.