Funds taken without having a contract

So i apply for a telkom cellphone contract and get 2 notifications that i was declined. Not one consultant could tell me why i was declined. I then went to vodacom and took a contract. 1 week later i get a notification from telkom that i was approved and that they will be deducting money from my account. On the notification there is no contact details for in the event of you not wanting to go ahead. They deduct the money and i try endlessly to get hold of someone but cannot seem to get through on the 10213 number unless its for new business. Eventually i try the chat to us service on there website and chat to someone who calls me and tells me the money will be refunded if i do not take the contract with the consultant who will be calling me within 2 days to confirm delivery address. The consultant eventually calls and i tell him i do not want the contract and ask when i will get my refund, he says immediately. That was 2 weeks ago and i still cannot get hold of someone to refund my money. I then try and email the email address they say i can use on the sms they sent me, if i have any issues, but they have not even responded 5 days later. How pathetic is this.