Funds deducted, No delivery

I app**** for the Telkom LTE package for R399, which got approved, and the first R399 deducted off my account. I was told once I was approved I would be contacted with the details for delivery (5 to 7 day for delivery). Well I am still waiting, since the 21st of October, for my service I paid for. No contact attempt from their side. I have since phoned everyday (holding on for hours at my cost) and have only been sent around in circles, and they would contact me. This is blatant , as they took the funds, without providing anything as promised.