Funds deducted, but still waiting....

I app**** for the Telkom Uncapped LTE package for R599, which got approved, and the first R599 deducted off my account. I was told once I was approved I would be contacted with the details for delivery. Well I am still waiting, since the 3rd of November, for my service I paid for. No contact attempt from their side. I have since phoned everyday, and have only been sent around in circles, and made false promises that the Sales Manager would phone me. This is blatant theft, as they took the funds, without providing anything as promised.