Fuming bad service

Since yesturday we have had no phone line. Everything isn't working. We are running a business and can't do anything as there is no Internet or phone line. We complain all the time about our Internet, now to top it off our phone line is off. We have phoned using our call time which costs a fortune and left messages on Facebook and do nothing. All I get is a sorry for inconvenience we have logged your complaint. But still nothing. I got a sms to say our line was restored hahaha funny one it hasn't been restored. Fix this now phone me now on ***. We will not pay and want a rebate for all the problems u guys cause. I need it up and running now. Our land line number is ***