Fully Paid Account Suspended for 10 Days so far without a response or solution from Telkom

Over the past 2 months I have been receiving sms's from Telkom saying thjat my account is in arrears and I have to make payment in order to prevent the deactivation of my account.

I have called their call center every time i received one of these sms's and an agent would assure me that all is well and that I should ignore the sms.

On 5 August 2019 my services were suspended and once again I called Telkom Mobile.The agent I spoke to at the time - Zethu Bennet claimed that my account was deactivated due to non payment and was adiment that I have missed one of my payments. I stressed that fact that all my payments were made and that I could prove it. Zethu deliberately placed me on hold for about 20 minutes before I hung up.

Tuesday 6 August 2019 Spoke to Nkosi FJ who has advised me that the payment may not be reflecting on their side, so I should send through 3 months' bank statements with all my telkom payments highlighted. I have done so, and still not heard from Nkosi since then.

On Wednesday 7 August 2019, I followed up on my email and still absolutely no response from Nkosi.

Friday 9 August 2019 Called the call center again and spoke to Katlego who has advised me that the collections department (Where my account was held at the time) was closed and that she could not assist me at the time, however, she will follow up on my initial dispute and revert back to me on Monday 12 August 2019.

On Monday 12 August 2019 Katlego Advised that she will provide a solution by close of business that day. As the end of that day drew near, I sent katlego another email=, to which she responded " Katlego Plantina Mahlagare (K) Mon, Aug 12, 5:13 PM (3 days ago) to me

Good Day

I am so sorry was waiting for an email from them, they have not responded back but will still follow up for you.

Regards:

Katlego Plantina Mahlagare

Customer Service representative

". To date i have still not heard from Katlego

Tuesday 13 August 2019

I spoke to Nobukhosi Petunia Shabangu (NP) at the call center, and she actually asked me to send my bank statements to her while we were on the phone so that could scrutinize it together. Ive done so and we were in agreement that I have made all my outstanding payments, however, Telkom Failed to allocate one of them to my account.Yet still Nobukhosi Petunia Shabangu, has still not made contact with me after promising that she will do so shortly.

Today is Day 10 and I am absolutely ****ed off at the fact that I am losing business due to my mobile services being suspended. I am paying for a service I am not and have not being receiving for the past 10 days (33.3% of a month) yet Telkom debited their full subscription fee from my account this morning.

I have decided to go the legal route and show these bullys, that they cant just do as they please to their paying customers!!!!!