Full price for cancellation plus R800

I phoned the call centre as I have been a paying customer for 22 months on the home office LTE contract for 699 (20GB). I naively thought that since they are now offering the same contract R699 for (50GB) I could change to this contract and extend my current one. I was told this is not at all possible even though they are now offering 2.5 times the data for the same price. <br> <br> My response is then obviously to cancel my current contract. I was told that I would need to pay the full monthly subscription of R699 for the remainder of the contract plus a R800 cancellation fee. <br> <br> I am under the impression, and rightly so, that there are guidelines driven by the CPA which state this this is unfair practice and they should not be allowed to charge me for a service they will never provide me. I do understand that they would need to recover a portion of the monthly fee for the handset/router and a cancellation fee. <br> <br> My quoted cancellation for 12 months is R9 988 which is ridiculous and stops me for exiting the contract only to take a new contract where I get the 2.5 times the data for the same price. <br> <br> This is unfair and very poor practice. Not the way you keep customers