Full payment taken early, no service!

My home telkom line has been down for 13 days now. I wanted to log the fault on the first day but ended up on hold for 10 minute while calling from my cell phone. i then checked for faults on the website and there was a fault logged for the area, so i didn't log another. I then checked again on the 26th march and the fault was removed, and my line was still down, so i logged a fault. Since then i've gotten 1 automated sms, and have escalated with NO response. At the same time Telkom charge me for the entire month, when i have had no service for a 3rd of the month!! and they run my debit order before my debit order date! I'm quite sure that's not legal! Based on the consumer protection act, you are not allowed to charge for services that are not provided, Telkom! I require my ADSL line for work, and have been unable to work from home for weeks! on top of that, my cellphone bill has sky rocketed. <br> This is unbelievably horrible service! so close to closing my account! i hear vox have some good deals.<br> I also requested an internet usage report as telkom seem to think that those who use uncapped don't need to know these things! Again, no response! You call yourselves service providers!