Full Payment of installation - No Service to date

Hi,<br> I contacted 10111 call centre to get my line installed. They said pay R700-00 installation fee. I did that on 21 January 2016. Contacted the call centre a few days later and then they said I must contact Telkom Middelburg. I did and A lady by the name of Prisha helped me and told me payment was received and installation would be arranged.<br> <br> I contacted Middelburg a few days later and Prisha (who was the most helpful representative ever) told me she arranged. She has since then been transferred to Pretoria & can no longer help. Anyways i received an sms that they (Telkom Installers) would be coming to install on the 08/02/2016 and it never happened. Then 15/02/2016 and also didnt happen. Then 22/02/2016 and no one has arrived. I arranged for my father to be at home on all occasions and even had to cancel his appointments with his Oncologist, and have incurred additional costs due to Telkom for nothing.<br> <br> I tried contacting your call centre on several occasions but no luck? When i did get through they told me that they cannot see that my account and progress on their side?? Middelburg said they cannot help either. I have NO WHERE to complain or get assistance. Please help!!