Full of excuses

We app**** for a telephone line installation with adsl. First time, it was declined for unrevealed reasons, when we queried it, it was suddenly back on again. They phone us and made an appointment for an installation on Monday 29 Feb. I had to put in a days leave for the occasion. Nobody pitched. When we queried again, we were told that there was no open ports available for adsl and that they will let us know with a new installation date. Yesterday, someone from Telkom phoned again and informed us that there will be NO installation as we stay in a high risk area, but we are welcome to try Telkom's wireless optiones (satelite or LTE)???<br> Can someone please find out what the heck is going on. We are not in a high risk area as there are friends of mine as close as 1km who indeed does have adsl enabled on their fixed lines!!!