Full of ****

If I could I would just draft this straight to the owner of Telkom directly, I have never experienced such bad service in my life. I'm not much of a complainer myself as I also work in servicing but having to experience such pain which led me into tears thinking how could an agent not see how in need you are of this product but still doesn't care to even make means to escalate it for me. I know in every business there is TATs however we look at each case n try to help as much as we can.. all I needed was a laptop for my studies as due date for assignments is very soon n I can't buy it cash in which I explained to the people at Telkom sandton city but no one saw this as urgent. Application was approved I was called to come collect my laptop but when I got there the was an issue with biometric system as it can't read my finger prints.. first came in yesterday and the lady sharon just told me she can't help and I will have to wait for until Thursday she is not sure if it will even be resolved I lost my temper n I hardly do that in which I then later I realised I made a scene n sent an email of apology. Then I went back today was assisted by Zarit, who then I had to wait for 1 hour to come back from toilet break as I have spoken to her earlier on the phone and she said I can come later. After waiting so long for her she comes and tries the finger print thing which took another hour. Bare in mind this is after hours I am using public transport from sandton to Soweto and buses end around 7 as I am typing this I'm sitting at the bus stop hoping I could get any bus which will lend me home. I'm a mother I have a one year old son who is surely agitated around this time not seeing me come pick him up.. so Zari said the only thing she can offer me is an apology however there is nothing she can do TAT is 3 working days I should wait for Friday.. now my question is I have an assignment due on Monday in which it requires me to have internet access n I have to instal a specific software to proceed when will I be able to do all that while I don't get the laptop.. right now I am so angry n so sad as much as telkom has great deals but I will have to go to it's competitors for higher price to pay I have no choice I'm so disappointed in you guys