Full day booking - Day watsed

Today I was scheduled for a line installation. Booking number - ***<br> According to the booking it is a full day job(07:30-16:00) even tho I know it does not take that long. Nonetheless I needed to take the day off as the Telkom Technician can come at any time.<br> <br> I phoned Telkom at 12:00 to ask them if they can find out if the technician is available and will be coming out still. They confirm all is well and he should give me a call when he is close by. <br> <br> The technician never called or came out. I received a notification SMS a technician has been dispatch at 16:39. I phoned again at 17:00 and they said they can see is was updated at 16:40 that the technician is working on it. I received the technicians number but he does not answer his phone when i try and call him.<br> <br> So now I am very annoyed that I needed to take leave from work to stay at home and Telkom never pitched up. I think this is really unacceptable as this is a waste of time and money for me as well as Telkom. <br> <br> Please get your technicians in check to make sure they do their job or give proper communication about delays regarding scheduled meetings.