****ed up service

I have successfully walked into a telkom direct outlet for the 5th time to try and resolve an on going query dating back to december 2014....i mean hell ****ing llo....these people suspend my lines without fail every single month due to their *********** staff they have working for them...I get charged a reconnection fee for a **** up telkom made...i pay my account on time and the correct amount given to me by their advertised contract package...but they fycking cut and cut and cut...i think they should be in the timber industry...as for that telkom mix account call centre, i held on for exactly 2 hrs and 38 min before my battey dies for someone to pick up...my suggestion is close that **** call centre down or get someone that knows what they doing to run it....and lastly if someone does get back to me i would rather u get someone that can fix this **** instead of making it worse.