**** Telkom

Dear Telkom...

After numerous phone calls I'll just leave this here AGAIN ?...

I have been trying to move my landline to my new premises since April 2018 (YES I HAVE BEEN AT MY NEW PLACE SINCE APRIL) but there was an order of call forwarding placed in March that wont allow me to do this...

I've heard nearly every consultant say "We've escalated this to the IT department so it should be resolved in three working days, once you receive an SMS please call back to have your line moved"....

Ummm how many 3 working days does your IT department need? Does Telkom have any SMS's?

They've had since April its now October just by the way...

I have phoned your accounts department every month about the inflating bill I'm receiving every month worried I'm going to be black listed because I refuse to pay for a service I'm not receiving...

Every consultant in accounts "understands" what I'm saying yet every complaint has been rejected so my account is now sitting at R4,721.59 for services I have not received... I then get a call from a lady in accounts saying "once your line is moved you will be credited" thinking "great that issue is sorted" but nooooooo.......

I call through again to find out the progress on the "problem" holding up the landline being moved in the first place and I'm told I can't be helped as my account is arrears?♂️..

So after 6 months of fighting I ask if I can't just cancel my landline I get a "You need to pay your account first"....

What the actual F...!!!!!

Does anyone at Telkom even know what they doing? Does Telkom even have an IT department? Does Telkom even send out SMS's 3 days later...