FU Customer

<p>Good day - I had a Telkom Adsl line, due to the bad service and the line being down all the time I cancelled the ADSL contract as well as the line in December 2015. I then realised that Telkom was still charging me the monthly rental fee and that the line was still active but not being used in July 2016. I then went to Telkom in South Gate on the following days to cancel the line again and let them know that I had cancelled the ADSL line as well: 6 July 2016, 13 July 2016, 20 July 2016, 9 August 2016, 16 August 2016, 26 August 2016, 2 September 2016, 24 September 2016 and 24 October 2016. </p> <p>During these 9 visits I was informed by the staff at Telkom initially that Telkom at head office is not cancelling the landline. They have no control over whether Telkom does their job or not. You can imagine my shock at Telkom telling me that Telkom is not doing their job and Telkom cannot assist me.</p> <p>Up to today and after sending numerous emails to Telkom and visiting Telkom. They are refusing to provide me with my refund of R147,61, on the positive balance on my account. Have still not cancelled the landline and continue to charge me for the landline rental that I cancelled in December 2015 and numerous other occassions. </p> <p>I am exhausted and hope that the right person at Telkom can assist me with finding a resolution to my problem before 2017.</p> <p> </p> <p>Regards</p> <p>MrvanderHaar</p>