FTTH

<p>For the last 6 months Telkom has been installing FTTH in our suburb and in the process have managed to damage our ADSL line on a few occasions resulting in us being without a landline or internet connection for weeks on end. As a result we decided if you can’t beat them, join them. Telkom consultants have been in our suburb for some months trying to peddle FTTH. On 26 April I signed up with a consultant named Tommy (surname unknown but I have his cell no). He advised that it would take 7-21 working days to have the service installed. After many weeks of silence I decided to call Telkom – no surprise they had no record of the application. Tried phoning Tommy – got automated message that he would get sms advising him of missed call. Tried sending sms – no response. Then tried applying online on website for FTTH. On 10 May got e-mail from Telkom saying they had tried to reach me but got no response and as a result I must RE-APPLY!! On 11 May got sms welcoming me to Telkom Internet access – which I did NOT ask for. At NO time did they try and reach me by phone, sms or e-mail. Then phoned their call centre on 16 May and spoke to Mandy Nondaba (very helpful) who told me that a Antoinette Venter had declined my application as there was NO coverage in my area – despite the fact that Telkom’s coverage map clearly shows my street as having coverage. Mandy then e-mailed said Antoinette (ref CM***) asking her why she had rejected the application – guess what NO RESPONSE. Telkom can now take their FTTH and ADSL line and shove them where the sun don’t shine – I am going 3G.</p> <p> </p>