Frustrations from all services

I took out a very good deal with Telkom which subsequently led me to changing service providers. <br> <br> The frustration started in Feb this year where even being informed numerous times that as long as i dont cancel the contract the deal will not increase. Feb i was billed a hefty amount, & i contacted telkom & was informed that i was being billed the standard price for the deal as the contract period ended ( without any communication there of). the money was credited & we came to an agreement as to how i should be billed, & they advised me to either cancel or upgrade. Next month the same happened. <br> <br> After 3 separate visits to telkom stores with PATHETIC!!! service to say the least, i then opted to upgrade via cell direct. All went well.The phone arrived yesterday& I was informed that as long as i do not insert the new sim into the phone it will not activate i can continue using data i have on the old one ( 4gb).This morning my phone has no network just to find out that the new sim has been activated.<br> <br> I am so frustrated by the contradicting info been given by call centre agents, unexpected billing amounts and lodged cases that are not rectifiedin time. then i still forfeit 4gb data