FRUSTRATIONS

My Telkom e mail has not been working for some weeks now. . I was on the phone many times to Telkom on the 10210 ‘helpline’ for over an hour the first time, Each new Password they gave me, six so far, did not work so I was unable to get my mail, it tells me I have an incorrect user name or password. We can rule out the User name as I have had that e mail address for decades. I have been given seven different passwords and had four different assistants. They are friendly and courteous and doing their best to help. Telkom assistants each time agreed they could not get any password to work either. I was eventually given a reference number as they said it is a technical problem. I received a text message saying Good News your problem has been resolved. It has NOY BEEN RESOLVED . They had the audacity to send a mail to rate their service. I did in no uncertain terms, Today I phoned 10210 for the last time. I told them what was happening and after a number of tries no Password worked, I was told they could do nothing more as they having problems with getting through to their superiors and cut me off. Bottom line I still don’t have my mail, and I am back to square one. The Telkom shop is also no help whatsoever. The queues are obscene and apparently are only interested in selling you fibre or other different services or hardware. Never technical help.