Frustration with Telkom Service

Bad Service

I logged a dispute with Telkom as they rejected my Debit Order as they captured the incorrect Branch Code. The charged me 2 x Rejection Fees of R202 Dispute number ***2. Instruction was to correct my bank details and reverse the Rejection Fees The agent corrected the Bank Details, but did not reverse the Rejection Fees. I had to contact Telkom numerous times to reverse the rejection fees.

The issue that i have is that the Agent Closed my case and now I have now idea who he is and how to contact him. I have to go through the frustration of phoning around in Telkom to get my account fixed and rejection fees reversed.

I want this Agent to contact me and explain why he did not do the reversal.

I had to log another dispute afterwards ***9.

Regards Concerned Telkom Client