Frustration with Incorrect Upgrade and Pathetic Service

Dear Telkom,

I am beyond frustrated with your appalling service. On **6th September**, one of your *********** call centre agents upgraded the wrong contract number, leaving me with **two identical devices** (same brand, make, and model). Since then, I’ve been calling repeatedly to fix the error, but instead of receiving a proper resolution (like organizing the waybill and collection), I’ve been subjected to nothing but **excuses** and **zero feedback**.

I’ve spoken to multiple agents, all of whom have been **useless**, offering no real assistance. Your **customer service** is **pathetic**! How hard is it to correct a mistake you made?

I expect this issue to be resolved **immediately**. Get your act together.

Sincerely, Nafeesa