Frustration with Delivery of Contract Phone – Telkom Order

I am writing this review to express my dissatisfaction with Telkom’s delivery process regarding my recent order.

After tracking the order, I was disheartened to learn that it is being delivered to my home address in Port Elizabeth instead of my workplace in Cape Town. This mix-up appears to have occurred because my Port Elizabeth address is listed as my billing address. However, I had explicitly requested during the order process, and as per my agreement, for the device to be shipped to my Cape Town workplace, where I am currently based.

This oversight has resulted in an unnecessary delay in receiving the item. Since the package cannot be rerouted, I now have to wait an additional two weeks until I return home to Port Elizabeth to collect it, making the total waiting period three weeks. This has not only caused significant inconvenience but also diminished my excitement about the new device, leaving a bitter taste regarding Telkom's services. It’s ironic how Telkom diligently follows up during the sales process to secure orders, yet there is little to no aftercare to ensure the package has been received as expected.

As a long-time customer, I expected more care and attention to detail, especially for a service as simple yet crucial as ensuring the delivery address matches the customer's request.

I urge Telkom to take this feedback seriously and improve its processes to ensure better communication and alignment between customer requests and delivery execution. Thank you.