Frustration to cancel Telkom Package

<p>A Telkom package was offered telephonically, where i stated that i have a current Telkom package and they affirmed that this package deal will be cancelled effortless. Ref: TKMB ********** 9. </p> <p>After i received the package deal they stated that they are unable to cancel the previous package. So i requested to cancel the current package deal - they accepted, then i had to send the closed package to Durban via Post Net which costed me R170.00 </p> <p> </p> <p>It is 2 months later and the debit orders is still going off my account. </p> <p> </p> <p>I have had various discussions with Telkom. My last Case number: ********** 1. </p> <p> </p> <p>Please help me to get this package cancelled as i never used it nor have i even opened it.</p> <p> </p> <p>I.d nr: ********** 011087</p>