Frustration/ Poor and Unacceptable service

I did an online application for a mobile phone with Telkom on the 27th of November 2015. The application was for unlimited offer which comes with a Huawei P8 cellphone at a cost of R1099 per month. this amount of R1099 per month was debited on my account on the 2nd of December 2015. TELKOM was very quick to deduct money on my account. <br> <br> Until this day, I have not received any sms nor email to confirm that a phone I bought has been dispatched. I called TELKOM a thousand times, but the phone keeps on ringing non-stop, I spent my better half of the day calling TELKOM. BAD, POOR, UNACCEPTABLE service. I am so disappointed at TELKOM.<br> <br> All i want now is a refund so that i can STICK TO MY MTN. At least they have never disappointed me. <br> <br> Regards,<br> Kealeboga Choche