Frustration in the extreme

My telkom ADSL line ( ********** 620) went down in Nov 2018, around the 11th. This was due to a vehicle knocking down the pole around the corner from my home - the pole was brocken and lying on the verge. The cable was lying across the road with the traffic driving over it. The cross connections had been pulled out in the box on the pole. I reported it to them and got a ref. Three weeks later it had not been repaired. I eventually managed to get a Telkom tech to just join the cross connections in the box on the pole so we had service even though the cable was still lying in the road being ridden over by the traffic. Yesterday, 25 Jan 2019, Telkom or their contractor arrived to replace the pole. Once they were finished we had no service, just in time to have no service for the weekend - try getting any action out of Telkom on a Friday afternoon. You got to hand it to these guys they really know how to annoy one to the extreme.