Frustration and then more pleasant

I'm sure I won't get any reply from Telkom but man you guys are poor at call centre service. I phoned this morning to sort out a query and after explaining the whole situation I was told by the consultant that she will put me through to the department that can sort it out for me. Only for me to go back into the que and having to choose all the options again. Got through to Bathandwa who told me that I need to speak to LTE department and he will put back in the que. I flipped and got put through to Tsolo Mathupi and wow, the whole game changed. I finally came through to a very helpful consultant. My query was sorted(I think cause I have been struggling to get a contract cancelled since end September 2018).

Please thank Tsolo for first class service and for turning my nightmare call into a pleasant satisfactory one.