FRUSTRATION
My husbands phone has not been working since the 15th August 2019 as he is getting an error “Emergency calls only”, we did a trouble shooting with the phone first by going to mobile networks, changing the network, restarting the phone, still the same, We phone the call Centre on the 15th and they did the same steps and advised since its not working, she needs to log a call with the network department and gave me reference number: ***9 and was advised that the turnaround time is 72 hours and someone will contact us, we waited and no feedback, we phoned the call Centre again on the 28th August and enquired the lady I spoke to advised that the query is still not resolved, I must wait another 72 hours and if I don’t get a message after that, I need to phone back. Really what nonsense is that, I told the lady that Telkom will still debit the money on the 20th even though I haven’t used the phoned, I asked if I will be reimbursed and she told me she doesn’t know, I requested to speak to her Team leader and was advised that her Team leader is on another call but she can take down my details and the team leader will call me back after she’s done with her call, until today I haven’t received a call back, I really cannot believe the service we are receiving after having so many contracts with Telkom, I NEED THIS RESOLVED AND HOPE THAT WE WILL BE COMPENSATED FOR THE DURATION OF THE DAYS THAT WE DIDN’T USE THE PHONE…….can we be contacted on *** and get this sorted out, this is really frustrating…..